Return Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
To initiate a return, please complete the following steps:
1. Reply to your order confirmation email to request which products you would like to return.
2. Print the prepaid return shipping label that you will receive by email
3. Send all items back to us using the label provided
Additional Information:
Please allow 3 weeks for any replacement product to arrive at your home.
You will receive your refund within 3-5 days of us receiving the returned product.
If an item is lost or stolen, no refund will be issued unless a receipt from the transit carrier is received to exonerate the customer. In which case we will issue a full refund for the purchased goods.
For any questions or concerns please email customersupport@smartarearugs.com
