Return Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! Returns within 30 days of purchase will have a 10% re-stocking fee. You can return your product for store credita different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must be returned in original product packaging
  • Returned items must have no visible signs of wear or use

To initiate a return, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

  1. Reply to your order confirmation email to request which products you would like to return
  2. Print the prepaid return shipping label that you will receive by email
  3. Send all items back to us using the label provided

Additional Information:

The following are add-ons with more information that you may want to include:

  • How long it takes to receive your refund, replacement product, or store credit (Please allow 3 weeks for any replacement product, you will receive your refund within 5-7 days of us receiving the returned product.)
  • How you handle lost or damaged returns (In the event that your return is lost, your item will be ___)
  • Contact information for your business if the customer has more questions (customersupport@smartarearugs.com)