If you’re looking to return or exchange your order for whatever reason, we're here to help! Returns within 30 days of purchase will have a 10% re-stocking fee. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
Below are some examples of common exceptions:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be returned in original product packaging
- Returned items must have no visible signs of wear or use
To initiate a return, please complete the following steps:
Your steps should be laid out clearly, linking to relevant pages, such as your online portal.
- Reply to your order confirmation email to request which products you would like to return
- Print the prepaid return shipping label that you will receive by email
- Send all items back to us using the label provided
The following are add-ons with more information that you may want to include:
- How long it takes to receive your refund, replacement product, or store credit (Please allow 3 weeks for any replacement product, you will receive your refund within 5-7 days of us receiving the returned product.)
- How you handle lost or damaged returns (In the event that your return is lost, your item will be ___)
- Contact information for your business if the customer has more questions (email@example.com)